Deep Sentinel AI Home Security
Deep Sentinel is taking home security to a new level with its Smart Home Surveillance System. Unlike many home security systems that take a reactive approach to keep your home and family safe, Deep Sentinel takes a unique proactive approach by using state-of-the-art cameras that are fortified by artificial intelligence and monitored by live guards.
Deep Sentinel cameras have an innovative artificial intelligence (AI) algorithm that informs the guard on duty when there’s suspicious activity caught on camera. Within 30 seconds, the live guard will snap into action and speak through the camera to scare off would-be intruders and if necessary, call the police and describe what’s happening. This real-time response has a strong potential to stop crime before it escalates. Deep Sentinel combines predictive artificial intelligence technology with highly trained human staff to speed up response time, end false alarms and maintain the homeowner’s privacy. One of the biggest differences between Deep Sentinel and other home security systems is that Deep Sentinel is proactive about its alerts. It can recognize the potential for a crime in progress and responses accordingly, rather than reacting after a criminal has started the process of breaking into your home or stealing your packages.
Features
24/7 Human Surveillance Combined with Predictive AI
The stand out feature of Deep Sentinel is the way that it uses locally processed video, runs it through a predictive AI technology and then brings in human intervention if necessary. The combination of man and machine eliminates the potential for false alarms in all situations. Although the video had practically no lag, we did find the resolution to be lower quality than some of the major competitors.
Real-Time Intervention
This technology makes it possible to proactively activate when a crime may be underway, giving the agents time to intervene in real-time.
Fast Response Time
Once the surveillance agents determine that there is a crime in progress, it takes them only 30 seconds to reach police. Since they have eyes on the location and training in reporting the crime, their calls are considered verified and are a high priority.
Privacy
Deep Sentinel takes several steps to protect your privacy while keeping your home safe. This system doesn’t put any cameras in your home, so you can’t be recorded going about your daily activity inside. The agents only have access to the live stream while an incident is ongoing, and their ability to access your video cameras is monitored by the company.
Covers Your Entire Property
Deep Sentinel uses a proximity protection method, which covers up to your property boundary to ensure no one is getting into your home or going unnoticed.
Designed by Police
The Deep Sentinel team consulted with more than 50 police departments to develop their security system and service. Not only do they ensure a fast response time, but they also limit the potential danger for emergency responders arriving on the scene.
Companion App
You can access a full log of the surveillance agent activities, so you always know when your cameras were accessed. If company is coming over, you use this app to turn on Privacy Mode.
Local Storage for Audio and Video
The Intelligent Hub stores the audio and video streams locally, so it isn’t transmitted over the Internet into the cloud. Your data doesn’t leave the house, which helps keep it safe and private.
Installation
Deep Sentinel cameras are designed for straightforward DIY installation. The camera kits come with all the necessary mounting hardware, though you’ll have to provide your own tools. Simply mount the bracket using a single screw, then slide the camera into the bracket.
Once the equipment is in place, the Deep Sentinel mobile app will lead you step-by-step through the remainder of the set-up process. This part should only take a matter of minutes, but it does require you to stand and pose in front of the camera in order to help calibrate the AI features. If you need some extra help, there is also a customer support line and online support resources.
Ease of Use
Deep Sentinel primarily functions without your direct interaction. The cameras activate automatically, and the surveillance agents handle most of the process. The companion app for this home security system has a user-friendly design. Set up instructions are also found through the app, which may be a downside for those expecting installation instructions in the box.
Customer Service
Customer service for Deep Sentinel is handled by highly trained surveillance agents who work alongside the powerful AI technology. They identify potential criminal activity, assess whether a police response is needed, and actively use measures to prevent crime from happening.
The surveillance agents have a strict set of procedures that they follow to ensure that they avoid false alarms. They take several approaches, depending on the situation:
- Dismissal: The activity detected was not criminal.
- Continue to observe: The activity may end up being criminal and the agent wants to keep watching the stream.
- Trust but verify: It’s unlikely that the person caught on the feed has criminal intent, but the agent uses two-way communication to say hello and verify why they’re there. If the person is suspicious or the agent isn’t sure that they’re a trusted individual, they can quickly reach out to you to verify someone’s identity.
- Criminal intent: The agent tells the person to stop, uses sirens and escalates to the police if necessary. The time from detecting criminal intent to letting the police know about a crime in progress is 30 seconds. The surveillance agent supplies extensive information to the police dispatcher, such as what’s going on, the location of the activity, and how many people are involved. They stay on the line with the police throughout this process so they can provide up to the second details about the crime that’s underway.
One reason for the excellent customer service and emergency response from surveillance agents is that they go through a thorough, on-going training program. Everything that they learn is designed to improve their response time and their ability to recognize crimes before they start. They also learn how to best describe suspects to the police, in order to help them get apprehended. Surveillance agents use APCO standards for communicating this information.
